GENERAL TERMS AND CONDITIONS

These terms and conditions govern exclusively sales made by H24gold and any person visiting or making a purchase through the website www.h24gold.com. These products are sold second-hand. These conditions apply to the exclusion of all other conditions, including those in force in stores.

Any user can read the general conditions of sale on the site www.h24gold.com. These general conditions of sale may be subject to change, the conditions applicable are those in effect on the site on the date of placing your order. By placing an order, the customer expressly accepts these conditions. The acceptance of the Customer’s order by H24gold is materialized by the sending of an Order Confirmation to the Customer. The Customer must verify the order confirmation and immediately notify H24gold of any errors or anomalies. Otherwise, H24gold will deliver the product according to the order confirmation that will engage the Customer.

ARTICLE 1 – ORDER

On the Internet: H24 gold.com. The contractual information is presented in French and English and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. H24gold reserves the right to cancel or refuse any order from a customer with whom there is a pending dispute.

Any order from the Customer is firm and definitive, as of its receipt by H24gold.

For your security, payment by credit card is the subject of special attention. We systematically check the concordance of the information. H24gold reserves the right to request a photocopy of the buyer’s identity card and a proof of address for all orders. These measures enable us to effectively combat the fraudulent use of payments.

Any subsequent changes to the order for any reason, including in terms of goods or delivery times must be in writing and are only possible with the express and prior agreement of H24gold.

ARTICLE 2 – PRICE

The prices of our products are indicated in euros all taxes included (VAT + other taxes) excluding participation in packaging and shipping costs. The price of each of our products are public prices. In case of order to another country than metropolitan France, any customs fees or local taxes will be borne by the recipient. All orders regardless of their origins are payable in euros. H24gold reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of order registration. The price to be paid by the Customer is indicated on the Order Confirmation and the invoice. The products remain the property of H24gold.com until full payment of the price to H24gold. The delivery of the products will be made after the full collection of the value of the products. No departure of products will be possible with a partial payment.

Despite our vigilance, it is possible that some errors of price or legend appear on our site. Rest assured, however, that we proceed with the price verification during the procedure of sending your article. If the corrected price is lower than the price displayed on the site, we will apply the lowest price and send you your article. If the corrected price is higher than the price displayed on the site, we will inform you and proceed to the cancellation of your order unless you choose to accept the order at the new price.

ARTICLE 3 – AVAILABILITY

Our product offers and prices are valid as long as they are visible on the site, while stocks last. Information on the availability of products are provided at the time of placing your order. In the event of unavailability of product after placing your order, H24gold will indicate without delay and by any means a new delivery time, upon receipt of information received. In this case, the Customer may cancel the order and be reimbursed for any down payment he has paid to H24gold.

The refund will be made at the choice of H24gold by transfer to the customer’s bank account or by check no later than 20 days from the payment of sums paid by the customer.

In case of default, H24gold reserves the right to cancel all or part of the orders already paid and in this case will be obliged to repay by any means to the customer any sums he has already paid.

ARTICLE 4 – VALIDATION

You declare to have read and accepted these terms and conditions before placing your order. The validation of your order is therefore acceptance of these Terms and Conditions of Sale. Unless proven otherwise, the data recorded by H24gold.com constitutes proof of all transactions made by h24gold.com and its customers.

ARTICLE 5 – DELIVERY

The products are delivered to the delivery address you specified during the ordering process. The delivery time is 7 working days upon receipt of payment. They correspond to usual average delays and correspond to the processing and delivery times for metropolitan France.

In case of late delivery, the customer can contact the customer service of h24gold.com at 06.06.66.75.75 or by email at contact @ .com The Customer has the option of canceling his order if the delivery of it has not taken place at the latest seven working days after the delivery date indicated by H24gold.com, unless this late delivery is due to a case force majeure within the meaning of the case law of the French Courts. Within 10 business days of the customer’s cancellation request, H24gold will make a refund request from the customer’s bank. H24gold can not be held responsible for the consequences of late delivery. Any exceeding of the delivery date due to a delay in delivery will not give rise to damages, withholding or cancellation of the order by the buyer. The Customer must indicate on the delivery note, before signing, any package or missing, damaged or non-compliant product.

The order will be processed upon receipt of payment.

The delivery costs are applicable according to the information indicated on the site. H24gold reserves the right to change its delivery rates at any time but delivery charges will be billed based on the rates in effect at the time of order registration.

ARTICLE 6 – PAYMENT

The payment of your purchases is made in cash:

  • by credit card: Visa, MasterCard, American Express, Carte Bleue, Paypal
  • by bank transfer

The transfer must reach H24gold within 8 business days otherwise, the availability indicated at the time of the order will no longer be guaranteed, H24gold will notify the customer of the new delivery time if necessary. If the transfer does not reach H24gold within 8 days, the order will be canceled automatically.

ARTICLE 7 – REIMBURSEMENT

You have a period of 14 days from receipt of the products to request a refund in the cases referred to in Articles 8 and 9.

The refund will be made at the choice of H24gold by transfer to your bank account or by check sent to the name of the customer who placed the order and to the billing address. No sending against refund will be accepted, whatever the reason.

ARTICLE 8 – SATISFIED OR REFUNDED

You have a period of 14 days from receipt to return the product that does not suit you. In accordance with the law, the product (s) and shipping costs will be refunded. Returns are to be made at H24gold, 210 Cours Victor Hugo – 33130 Begles in their original packaging, complete (accessories, instructions …) in perfect condition, and accompanied by a copy of the invoice. Items returned incomplete, damaged, damaged or soiled by the Customer are not included.

H24gold will refund the price within thirty days of the date of receipt of the withdrawal. Return costs are reimbursed for French residents (excluding DOM and TOM) exclusively.

ARTICLE 9 – COMPLIANCE OF PRODUCTS

We undertake to exchange defective products or not corresponding to your order. In this case we thank you kindly to report accurately in writing and send us the product or products. H24gold will proceed, at your choice, to the exchange of the product (s). The request must be made within fourteen business days of delivery. Any complaint formulated outside this period can not be accepted.

The shipping costs will be refunded on the basis of the invoiced rate and the return costs will be reimbursed for French residents (excluding DOM and TOM) exclusively.

In any case you benefit from the provisions of the legal warranty including those relating to the guarantee of hidden defects.

The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfied or reimbursed) provided for in article 8.

ARTICLE 10 – CUSTOMER SERVICE

For any information or question, our customer service is at your disposal:

  • Té: 06.06.66.75.75 (From Monday to Saturday from 10h00 to 12h30 and from 14h00 to 18h30)
  • Address: H24gold – 210, Cours Victor Hugo, 33130 Begles
  • Email: contact@h24gold.com

ARTICLE 11 – INTELLECTUAL PROPERTY

Reproduction in whole or in part of the h24gold.com site is strictly prohibited.

ARTICLE 12 – RESPONSIBILITY

The products offered are in accordance with the French legislation in force. The responsibility of H24gold can not be held liable for non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products you plan to order. Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want additional information, do not hesitate to contact us.

In case of manifest error between the characteristics of the product and its representation and / or the conditions of the sale, H24gold.com can not be held liable.

In case of hypertext links pointing to other sites from h24gold.com it will not be responsible for the content of the information provided on these sites after activating these links.

In case of professional purchases, h24gold.com will not incur any liability for any consequential damages as a result of the present, operating loss, loss profit, loss of chance, damage or expense.

ARTICLE 13 – GUARANTEE

All watches and jewelry purchased from H24gold are guaranteed for 12 months from the date shown on the warranty. During this year, H24gold is committed to free repair of any manufacturing defects existing at the time the product is delivered and any breakdowns.

However, the warranty of a watch does not cover:

  1. a problem caused by water,
  2. wear and tear on the battery, strap, case and glass, pushers and crown,
  3. a problem caused by improper handling,
  4. a problem caused by an accident,
  5. a problem caused by a lack of care or unauthorized third party interventions and any consequential damage that may be caused.

ARTICLE 14 – APPLICABLE LAW – DISPUTES

This contract is subject to French law.

The language of this contract is French.

In case of dispute, the French courts in the jurisdiction of the registered office of the company will have sole jurisdiction.

ARTICLE 15 – NOMINATIVE INFORMATION

H24gold agrees not to disclose to third parties the information you provide. These are confidential. They will only be used for the processing of your order and to reinforce and personalize the communication and product offer reserved for H24gold’s customers, in particular by the H24gold newsletters to which you have subscribed and as part of customizing the site according to your interests. However, when you visit H24gold.com from some sites.